Returns & Exchanges

At KOI, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return.

• 2.
  Pack Your Items

  Place the items in their original packaging and include the packing slip provided in your digital return confirmation.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.